Outdoor air-conditioning units mounted beside a multistory residential building

Heating & cooling

Comfort through equipment and airflow.

Heating and cooling equipment works with controls and air paths to serve the rooms in a home. The system type, equipment location and rooms affected help frame a useful service conversation.

Air conditioning · Heat pumps · Furnaces · Thermostats

Call (615) 244-1132Service options vary by provider and location.

Equipment choices

How systems deliver comfort

Furnace with cooling

A furnace supplies heat through ductwork. A separate air conditioner can use the same distribution system for cooling.

Heat pump

A heat pump can provide both heating and cooling. Its suitability depends on the home, existing distribution and equipment configuration.

Service scope

Heating and cooling service

01

Cooling

Discuss air-conditioning equipment service or replacement.

02

Heating

Furnace and heat-pump service options depend on the installed system.

03

Installation

New equipment is selected for the home and its existing connections.

Outdoor equipment

The unit is connected to the whole home.

Outdoor equipment works with indoor components, electrical connections, controls and airflow. Clear space around the unit and a note of the rooms affected can help make an equipment discussion more specific.

  • System typeThe equipment model and home layout affect service and replacement options.
  • ClearanceKeep plants and stored items from blocking the outdoor unit’s airflow.
  • Indoor comfortNote which rooms feel different and when the change is most noticeable.
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An outdoor air-conditioning unit beside a building while a technician works nearby

In the home

Airflow through the home

Returns

Return pathways bring room air back toward the equipment; furniture should not block return grilles.

Filters

Use the size and type specified for the equipment and follow manufacturer replacement guidance.

Controls

Thermostat compatibility and wiring matter when changing equipment or adding a new control.

Comfort controls

A thermostat works best in the right location

The reading at the thermostat influences when the system starts and stops.

Placement

Direct sun, drafts and heat from nearby appliances can make the reading less representative of the occupied space.

Schedules

A schedule can adjust the target temperature around household routines. Available settings depend on the thermostat and connected equipment.

A practical detail

Plan for a replacement system

Equipment sizing involves more than matching the old unit. The home’s layout, insulation, ductwork and electrical or fuel connections all help determine a suitable installation.

Questions & answers

Heating & cooling questions

Helpful context for discussing home service options.

Why can one room feel different from the rest?

Airflow, duct layout, sun exposure and system operation may all play a part. A provider can assess the room and connected equipment.

Can a heat pump handle both heating and cooling?

Yes. Heat pumps can serve both functions, though system configuration and home needs determine which equipment is suitable.

What helps a provider understand an equipment question?

The system type, thermostat display, rooms affected and timing of the change are useful details.

How should I handle the filter?

Follow the equipment and filter manufacturer’s instructions. Filter type and household conditions affect how often it should be changed.

Talk it through

Looking at a home comfort system?

Call to discuss heating, cooling, controls, airflow or equipment installation with a participating provider.

Call (615) 244-1132
Home service informationCall (615) 244-1132